Our guarantee
Made to last. Guaranteed for 25 years.
Everything we make is covered against manufacturing defects for up to 25 years from the day it is delivered. The timber itself is covered for two years against excessive movement.
Covers genuine manufacturing defects arising under normal domestic use, for up to 25 years from your original delivery date.
Covers excessive wood movement within two years of delivery that affects the strength or normal use of your furniture.
Manufacturing · 25 years
If we made it wrong, we put it right
Where a manufacturing defect is confirmed, we decide the right remedy with you. That may be a repair, a refurbishment or a replacement of the affected part.
The guarantee is for normal use in the home. Commercial use is covered only where we have agreed it in writing.
Timber · 2 years
What counts as excessive movement
- Structural cracks wider than 3mm
- Warping of more than 1% of the width of the surface (for example, more than 10mm across a 1,000mm top)
- Steps of more than 2mm between joined boards
Depending on the piece, we may repair it at your home, refurbish it in our workshop, adjust or reinforce it, or repair or replace the affected part.
Good to know
Real timber moves a little. That is normal.
Solid timber responds to humidity, temperature and the seasons. In winter, central heating dries the air and timber contracts, so small gaps or fine hairline shakes can become easier to see. In warmer, more humid months it expands and they often close again.
These fine, surface-level marks follow the grain and are part of the character of rustic timber. They are not defects and do not affect the strength of your furniture.
To keep movement to a minimum, keep your furniture away from radiators, fires, wood burners and long spells of direct sunlight, and follow our care guide.
Plainly put
What is not covered
- The natural character of timber and normal seasonal movement
- Cosmetic wear, and normal ageing or discolouration of timber and finishes
- Accidental damage, misuse or neglect
- Damage from too much heat, moisture, dryness or prolonged direct sunlight
- Finishes damaged by unsuitable cleaning products, or by not following the care guide
- Alterations or repairs we have not authorised
Changed your mind?
Cancellations and returns
You can ask to cancel within 14 days of placing your order. Because most of our furniture is made to order, once work has started on yours we may need to keep reasonable costs, and a finished order cannot normally be cancelled.
Where we agree to take a piece back at our discretion, a restocking charge of up to 20% of the order value may apply, along with delivery and collection costs.
Nothing on this page affects your statutory consumer rights.
If something goes wrong
How to make a claim
Email us
Write to hello@acumencollection.co.uk with your order number and a short description of the problem.
Send photos
Attach clear photos or a short video: one of the whole piece and close-ups of the issue. We may also ask for measurements or a photo of the room it is in.
We put it right
We review what you send and come back to you. Where a defect is confirmed we repair, refurbish or replace the affected part.