Lifetime Guarantee
Lifetime Guarantee
Below are the terms & conditions to our guarantee
Guarantee
Normal Domestic Use Only
This lifetime guarantee covers normal domestic use only, commercial use is not covered; it does not cover faults caused by, wilful damage, neglect, misuse, inappropriate cleaning, accidental damage. It also doesn't include water damage and other events outside Acumen Collection's Control.
Any product which is exposed to extreme heat i.e. An open fire, or radiator, etc. can cause distortion in the wood which will not be covered under this guarantee.
The guarantee is only valid for products purchased, installed and used in the United Kingdom.
Wood Characteristics
Wood has natural characteristics such as, shrinkage, swelling, surface splitting and minor movement due to the change in temperature and humidity. This won't affect the practicality, durability or lifespan of your furniture and movement within the wood is completely normal.
We purposefully leave small cracks and imperfections in the timber as we feel it adds our style and character to the product.
All kiln dried timber has a natural convex and concave side, which appears as a slight hump on one side and a delve on the other. This movement is completely normal and is a feature created when moisture is drawn out of the wood in the kiln. We have strict QA checks and will never send out shelves or desks that are not practical for every day use. This movement in the timber is not a structural defect and therefore are not covered under this warranty.
Returns
You may return any item within 30 days of purchase for a full refund. Acumen Collection will arrange the return via our recognised courier and any return costs will be covered by the customer. The original purchaser must contact the company within this 30 day period. If for any reason there is a fault with an item the goods should be returned to Acumen Collection, this return will be covered by our company and at our discretion we will refund the purchase price or repair and return the goods to you or send new goods or parts to you as a replacement, this shall constitute our sole obligation under this guarantee.