◦ Lead times across the range

When will it arrive?

Rustic dining tables

Blencathra, Grisedale, Grasmoor & more

Lead time 8–10 weeks
Estimated delivery date 4 January
Order by for Christmas4 October
How it's made Handmade to order

Consoles & pipe furniture

Console tables, pipe shelving & furniture

Lead time 4–6 weeks
Estimated delivery date 7 December
Order by for Christmas1 November
How it's made Handmade to order

Rustic shelves

Scaffold-board & rustic shelving

Lead time 3–4 weeks
Estimated delivery date 23 November
Order by for Christmas15 November
How it's made Handmade to order

Reclaimed Elm & Signature

Scafell, Whinlatter, Haystacks, live-edge

Lead time 2–3 weeks
Estimated delivery date 16 November
Order by for Christmas22 November
How it's made Held in stock

Stools, Shelfmate & lampshades

Rustic stools, dBodhi Shelfmate, lampshades

Lead time 3–5 days
Estimated delivery date 31 October
Order by for Christmas8 December
How it's made Quick ship

Delivery Information

At Acumen Collection, we understand that buying furniture online can feel daunting. That's why we aim to make the delivery process as straightforward and transparent as possible, keeping you informed every step of the way.

Lead Times & Production Updates

Many of our furniture pieces are handmade to order in your chosen size and finish.

We work hard to keep the lead times displayed on our product pages accurate and up to date. However, as demand can fluctuate throughout the year, there may occasionally be periods where our workshop experiences higher-than-expected order volumes.

For this reason, we kindly ask customers to allow up to two additional weeks beyond the published lead time before considering an order overdue.

Throughout production, we'll keep you updated as your order progresses through our workshop. You'll receive notifications when your order:

  • Enters production

  • Moves into our finishing department

  • Is ready for dispatch

Once your order has passed final quality checks and leaves our workshop, our delivery partners will take over delivery communications.

Need Your Order By A Specific Date?

If you have a particular deadline, such as a house move, renovation project, event or special occasion, please let us know before placing your order or include the details in the Order Notes section during checkout.

We'll always do our best to accommodate specific delivery requirements and can often advise whether a target date is achievable before you place your order.

Specific delivery dates cannot be guaranteed unless confirmed in writing by our team.

Large Furniture Deliveries

Most dining tables and larger furniture items are delivered using Proovia's professional two-man delivery service.

Before Delivery

Once your order enters Proovia's delivery network, they will contact you directly regarding your delivery.

The day before delivery, you'll receive:

  • Confirmation that your order is scheduled for delivery

  • An estimated delivery window, typically between 1 and 3 hours

On The Day Of Delivery

You'll receive:

  • A refined delivery time window

  • A live GPS tracking link for the delivery vehicle

This allows you to see exactly where the vehicle is and monitor its progress towards your address, giving you the flexibility to continue with your day without waiting around unnecessarily.

Most two-man deliveries are completed on the next working day following dispatch, with Saturday deliveries available in many areas.

Please note that our delivery service does not include assembly or packaging removal.

If there are any access restrictions that may affect delivery, such as narrow staircases, restricted parking, apartment access, lifts or other obstacles, please let us know before dispatch.

Small Parcel Deliveries

Smaller items that do not require a two-man delivery service are shipped using trusted next-day courier networks, including:

  • FedEx

  • APC Overnight

Once your order has been dispatched, we'll send you tracking information so you can monitor the progress of your delivery.

Most parcel deliveries are completed on the next working day following dispatch.

Tracking Your Order

Once your order has been dispatched, you can track its progress using our online tracking portal:

https://acumencollection.parceltrack.live/

For tracking numbers beginning with GB*.

If you have any questions regarding your delivery, our customer service team will be happy to help.

International Shipping

If you would like your order shipped outside the UK, please contact us before placing your order for a delivery quotation.

Email: hello@acumencollection.co.uk

Our team will be happy to discuss the available delivery options for your location.

Free UK Mainland Delivery

Delivery is free to the UK mainland, including Saturdays.

Northern Ireland, islands and hard-to-reach areas

We deliver to these areas using a third-party courier, so delivery is subject to a quotation:

  • Northern Ireland

  • Scottish islands

  • Isle of Wight (PO30 to PO41)

  • Isles of Scilly (TR21 to TR25)

  • Isle of Man

  • Channel Islands

  • Hard-to-reach mainland postcodes: AB30 to AB56, IV, KW1 to KW14, PA20 to PA38, PA80 and PH15 to PH50

How to get a quote: before you order, send us the product you'd like, the size and finish, and your postcode. You can contact us by live chat, by email at hello@acumencollection.co.uk or by phone on 0333 577 1655. We'll get a quote from the courier and confirm the delivery price before you order.

Rough estimates only: Northern Ireland is usually £100 to £250, and the Scottish islands around £60 to £150, depending on what you order. These are not fixed prices; your quote is the price you pay.

Outside the UK

If you'd like your order shipped outside the UK, including the Republic of Ireland, please contact us before ordering for a delivery quotation.

Large commercial or trade orders may occasionally require specialist delivery arrangements. Where this applies, our team will contact you before dispatch to discuss the most suitable delivery method.

Need Help?

If you have any questions regarding lead times, delivery arrangements or access requirements, please contact our team.

Telephone: 0333 577 1655
Email: hello@acumencollection.co.uk

We're always happy to help.