Help Center



How do I place an order

Can I change or cancel my order after it is submitted?

How do I track my order?

Can I pay using cash?


What payment method do you accept?

How does PayPal work?

Do you offer Finance?

Is your site safe for credit card purchases?

If I do not want to give out my credit card details, is there an alternative to make the payment?

What is CSC number?

There is a discount code box in the payment page, how can I get the code?

Can I come to your warehouse to pay and pick up the item?


When will my order be shipped?

How much is delivery cost?

What courier do you use?

How do I track the progress of my order?

Do you deliver anywhere within UK?

How long does it take to receive my order?

Can I use my courier own to pick up my order from your workshop?

What should I do if I do not receive my order in the estimated delivery date?

Do you deliver to PO Box address?

How do I change my general shipping address?

How do I change my shipping/billing address for a specific order?

Can I request an item by an urgent date?

Warranty & Returns

What warranty is provided with products sold from Acumen Collection?

What should I do if I receive a faulty/damaged item?

How long does refund take to process?

If I need to return an item, who will be responsible for the delivery cost?

Can I return the product if change of mind?

If I resell the item to someone else, will I be able to transfer the warranty as well?

Where can I find the warranty period of my item?

Where can I find the Full Warranty and Returns Policy?


Where can I find the product description and specifications?

What should I do if the product does not match your product description?

Can I physically see the item before I place an order?

Product Availability

How do you provide a high quality product whilst keeping the price so low?

How big is your product range?


How do I subscribe to your newsletter?

How do I unsubscribe the newsletter?

Other FAQ's

Can I order from you if I am under 18 years old?

What is a Discount Code?

If I want to purchase bulk lots as wholesale, what should I do?

Do you offer dropshipping service?

What if I cannot find an answer to my questions?