Choose the item you want to purchase and select the right quantity and click the add to cart button.
Go to cart by clicking the shopping trolley. If your product comes with bespoke options or you have any comments to make regarding your order please use the 'Special instructions for seller' text box.
Finalise your purchase by clicking Proceed to Checkout. You can either checkout as guest or register as a new customer.
The website will then securely lead you to the address and payment page.
For completely bespoke orders click here to make a bespoke order request.
Items are either shipped or an order sheet is put into production with our workshop within 2-4 days. Please contact us within 48 hours if you wish to change your order and we should be able to accommodate your request.
We accept various payment methods including PayPal, Klarna, debit and credit cards (powered by stripe) and Amazon & Google pay. If you would prefer to make a bank transfer please contact us direct via hello@acumencollection.co.uk
Getting started with PayPal is very easy and quick. Registration will only take you a few minutes. PayPal enables you to link your credit card or bank account to your PayPal account so you can make your payment online without sharing your information. PayPal is being used by hundreds of millions of people throughout the world to prove it is user-friendly and safe.
It is 100% safe, we use the Shopify platform which uses advanced encryption and cutting-edge Secure Sockets Layer. Your information will be protected from any unauthorized usage, and remain confidential. Our staff also follows the best practice to protect all your personal and payment information.
CSC number is your credit card security code which is a 3 or 4 digit number usually printing on the back of your credit number. CSC number is required to protect you and help prevent fraud.
Acumen Collection will run promotions from time to time for our registered customers and you will be given a welcome discount code to enjoy. Subscribe to our newsletter and stay tuned on our special offers.
Unfortunately, all payment has to be made when you proceed to checkout in our website; and pick up is not available in order to save time for our distribution centre to dispatch all orders efficiently.
All lead times are clearly articulated at the foot of the product descriptions. As most orders are made to order the minimum lead times can be 2 weeks all the way up to or 8 weeks. For stock items we generally take 2-4 days to dispatch these via either a next day or 48 hour courier. When your order is shipped out, you will be notified via email with the carrier's details and a tracking link for your delivery status.
Delivery cost varies according to the product and destination. It will be stated in the Delivery section of the product description. If you are outside of the UK please contact us via hello@acumencollection.co.uk to request a shipping quote to your destination.
We use a variety of couriers due to the diverse size & weight of our products. We generally use Hermes 48 hour for all items less than 5kg, UPS and DPD next day for items between 5-15kg. For all large furniture items we use DX 2 man delivery teams.
Couriers details and tracking number will be sent to your email after order is dispatched. Simply go to the couriers website or follow the link provided and put in your tracking number, your delivery status will be shown.
We deliver all places within UK with the exception of Northern Ireland for some larger furniture pieces. If we can not ship to your destination for what ever reason, we will contact you prior to placing your order into production.
The lead time in the product description is a good guide to how long your order will take. There are cases where lead times can be shortened or need to be lenghened due to peak demand and or issues with labour or materials. Acumen Collection keep in regular contact with all customers if there is an expected delay. Once goods are dispatched via our chosen courier your order should be with you within 24 to 48 hours during normal conditions. At peak times please allow for an extra day or two prior to contacting us.
Yes, you may arrange your own courier from our workshop, but please note the shipping liability and all issues during transit are passed to you once the goods leave our workshop.
You are recommended to track your items from our courier using your tracking code first. If it cannot be solved, please contact us either via messenger or email sales@acumencollection.co.uk.
When you proceed to the checkout page, your nominated address in your address book will be filled in. If you would like to ship the order to another address, please fill in the correct address in the boxes.
Acumen Collection will endeavour to dispatch your order as soon as possible, however, if you have a drop deadline for your order please contact us prior to ordering to avoid disappointment.
All products purchased from Acumen Collection include warranty. Most of the products are generally offered with 2 years warranty. However, some products will be provided with extended warranty for your peace of mind. Please refer to the product listing for warranty period. For more details click here.
Please contact our customer service team for further assistance. We would appreciate it if you can send a photo or short video clip of the faulty/damaged item to info@acumencollection.co.uk (please include your order number). This is a fast and convenient option for you, and may prevent the need for you to send back the item for a physical inspection.
It generally takes up to 2 working days to process refunds, and will notify you once the refund has been processed. However, please allow an additional 5 working days on top for your financial institution to process it.
Even if you need to return the item due to a change of mind, please contact us first, as we can arrange return of the item, with the return postage cost deducted from your refund.
If an item needs to be returned due to it being damaged, faulty or for a warranty claim, please contact us first as we may have alternatives. Should we decide it needs to be returned, we will arrange for the item to be returned at our expense.
You have the option to return any unused item in its original packaging that you bought from Acumen Collection for any reason within 30 days of receiving the item. You will receive a refund minus the cost of delivery and return.
All items are provided with a 2 year warranty according to the law. However, some products are given extended warranty for your peace of mind. The warranty period will be stated in the listing.
When you click the item, it will bring you to the product description page. Acumen Collection will take reasonable measures to ensure the accuracy of the product description. As Acumen Collection is a marketplace and selling goods from multiple suppliers, we may not have the expertise to answer all the technical questions. Under this circumstance, we will contact our manufacturers for the answer.
Acumen Collection apologises for the incorrect product description provided when you place your order. Please contact us on hello@acumencollection.co.uk with your order number and we will solve the problem immediately.
Unfortunately, the option is not available as we strive to provide you the most efficient delivery service so we do not allow customers to visit our workshops. If you are a trade or commercial project customer wishing to order in bulk, please contact hello@acumencollection.co.uk for more information.
Acumen Collection will make every effort to ensure all products are available on our website. However, some products are extraordinary popular and in the unlikely event our stock levels were incorrect the product you purchase may be unavailable. Acumen Collection operates on a first-come-first-serve basis. Subscribe our newsletter to ensure you will be updated with our promotions and special offers.
Sourcing directly from independent manufacturers around the UK, Acumen Collection only selects the finest products with the most reasonable price. Moreover, running an online store allows us to eliminate additional operation costs so our customers enjoy the lowest prices.
Acumen Collection was founded in December 2018, therefore we are still a young company. We have plans to grow our product lines in a manageable manner in order to provide our customers the widest range of quality Rustic and Industrial furniture products.
Acumen Collection only accepts orders from adult over the age of 18. By placing your order on our website, you are certifying that you are over 18 years old.
A discount code is a code that can be redeemed at checkout for a % or monetary deduction off your order or specific products within it. Subscribe to our newsletter and you can find a discount code from time to time as special discount on various products.
