FREQUENTLY ASKED QUESTIONS
Who can open a trade account with Acumen Collection?
We welcome all trade professionals, whether you are part of a large hospitality group or procurement project management company, have your own design studio or freelance as an interior stylist. Typically, our trade customers are procurement project management companies, interior designers, architects, interior stylists, property developers and in hospitality.
We have also worked with some independent retailers, both brick and mortar and online, where we offer wholesale trade on a limited selection of our products. Please feel free to send us an enquiry to find out what products we have available for wholesale!
How do I open a trade account?
Please click on the button above to visit our trade website. Once there, you will see a green button on the top right corner of the page to 'SIGN UP AS TRADE'. Please follow the quick registration process and once completed, the Eporta Customer Services team will review your application and approve within 24 hours. Please note that any trade applications submitted over the weekend or public holidays will only be reviewed and approved on the next working day.
For any urgent trade applications, please email firstname.lastname@example.org with your full name, company name (if any) and the email address you wish to use to open a trade account and we can set up your trade account manually as quickly as we can!
What trade discounts do you offer?
We offer a 15% trade discount as a starting point, but this increases depending on product type and minimum order quantity. There maybe a delivery charge depending on the weights and dimensions of the items you order.
How do I request for a trade quote?
Whilst browsing through our Trade website, if you see something you like, click on the product and either:
i) 'Get Your Trade Price' by clicking on the green button and we will message you back with the trade price of that item. In most cases, this will be the same trade price as that shown on our Trade website.
ii) 'Add to Quote List', which can be found under the 'Get Your Trade Price' green button.
By adding to your Quote List, you are initiating a quote request where you can add additional items from our catalogue and specify your delivery address and project deadline to let us know when you need these products by to ensure we can deliver to you on time.
Once you have added all the products you are interested in, click on the 'Send Request For Quote' button.
We will endeavour to get back to you with final pricing for your quote as soon as possible and you will receive an email notification from us when this is ready.
How do I place an order?
Once you have received our final pricing on your quote, you can amend your order by adding or remove items and changing your delivery address and project deadline. When you are ready to place an order, click on the 'Place An Order' button.
How do I pay for my order?
Once you have placed your order, we will review this and accept your order, subject to stock availability at the time your order is placed with us. Once accepted, you will receive an email notification requesting payment in full. For longer lead time items we do not have readily available in our UK warehouse we will accept a payment plan (usually 25% deposit and balance on arrival of the stock at our warehouse prior to shipping to yourself) Please follow the payment process and once we receive confirmation of your payment, we will start packing up your order and will aim to dispatch it within the next 1-2 working days for stock items!
Thank you so much and please feel free to contact us if you have any further questions!