Terms & Conditions

Acumen Collection take customer care very seriously, so if you need any assistance regarding our products or would like to provide feedback in relation to your experience, please contact us directly on info@acumencollection.co.uk

By placing an order with us, you are deemed to have read, understood & agreed to our terms & conditions.


If you’ve changed your mind and decided you don’t want to follow through with your order, please email us at info@acumencollection.co.uk immediately. If your order has not yet been shipped, we will put a stop to it and refund your payment in full. Please note, the order should not be deemed cancelled until you receive an email confirming as such. If your order has been shipped, it is not possible to cancel.


We understand that ordering furniture you have never seen before can be a daunting experience! That's why to give you complete peace of mind, Acumen Collection offers a 30 Day Change of Mind Policy meaning you have the option to return any unused item in its original packaging for any reason within 30 days of delivery.

Please email us at info@acumencollection.co.uk to arrange this.

If you would like to return your item for a refund, please follow the below instructions:

  • Email info@acumencollection.co.uk with information of your order number and item that you wish to return.
  • You will receive confirmation that the return is acceptable in its current condition and a return pick up or drop off centre shipping label will be organised by Acumen Collection. Our courier will pick the item up from your property on a day and time agreed with yourself. If your return only qualifies for a drop off centre return, you will be requested to drop the parcel off at the drop off centre closest to your property. We will provide the address of the cloest drop off centre via email.
  • The item can be opened, but not used, worn or damaged, and in 100% re-saleable condition when we receive it.
  • This Change of Mind Policy does not apply to clearance Sales items. Clearance items are clearly identified on our website.
  • This Change of Mind Policy does not apply to non standard orders or orders made to exact measurements that are not deemed resalable.
  • Please do not stick or write anything on the item or its packaging. You can only place the postage label that we provide on the outer packaging.
  • Once the refund is approved, we will transfer the funds via the payment method you used for your original order. You will be refunded the total invoiced amount minus the initial and return postage and packaging charges, even if you receive free delivery on the original invoice *.
  • * Representative example with paid shipping:

- Invoice total £300 + £10 = £310

- Acumen Collection incur a further £10 to return the item

- Customer will receive a £290 refund. 

* Representative example with free shipping:

- Invoice total £300 (£30 P&P is incurred by Acumen Collection)

- Acumen Collection incur a further £30 to return the item.

- Customer will receive a £240 refund. 

If the requirements are not satisfied, Acumen Collection reserves the right not to offer a refund of change of mind returns.

We do not cover postage costs for cancellations or returns.

Once we have received and inspected the goods, we will email you acknowledging receipt and organise a credit note/exchange.

Please note, there are no exchanges, credit notes or refunds on sale items.


We will hand check all orders before delivery, however, if your item arrives faulty or damaged, please email us at enquiries@fewandfar.com.au within seven days of receipt to discuss the options.

We are unable to accept returns on items after seven days.

If you are requesting a replacement for your damaged item, we will organise the pickup of your faulty item and will reissue you with a new product (stock dependent) after the faulty item/s have been received back to our warehouse.


If your order has not yet been processed, it is possible to add another item to your order by emailing us at enquiries@fewandfar.com.au. However we are unable to add items to your order once it has been processed, this will need to be treated as a separate order.


We will make it very clear if you are placing a ‘pre-order’ (in which case, an estimated delivery date would be supplied) or if the item is in stock (which would be a normal order).

In the extremely rare instance that you place an order and there is an issue with that item being out of stock, we will contact you directly to discuss the options.


We go above and beyond to ensure our website and payment methods are as secure as possible. We do not hold or store any credit card details following the placement of orders.


It’s best for you to use our contact form or listed email address for all correspondence. We promise to reply to you quickly!


At Few and Far we try our best to keep our customers happy and will try to accommodate your needs as best we can. Please consider your purchase very carefully. We are more than willing to offer an exchange or credit note, but we do not refund based on change of mind or if you've found the product cheaper somewhere else, decided you did not like the purchase or have no use for it.

If you decide to return the goods for an exchange or credit note, It is up to you to return the order to us in new condition, complete with tags and in its original packaging – please include a copy of your invoice with the return.

We do not cover postage costs for returns.

Once we have received and inspected the goods, we will email you acknowledging receipt and organise a credit note/exchange.

Please note, there are no exchanges, credit notes or refunds on sale items.


Few and Far endeavours to provide to its customers the best delivery service. We usually estimate all delivery costs based on ground floor/front door basis, unless stated otherwise. In addition to this, Few and Far can offer a premium service which includes delivery into door, up to two flight of stairs or apartments with lifts with two men job available in selected areas only and at an additional cost.

All deliveries take place during normal business hours Monday to Friday between 10am to 5pm and because some deliveries might involve valuable goods, our couriers are entitled to produce a proof of delivery.

Arrangements can be made for you for delivery:

If you will not be at home to accept delivery, our team can either deliver your purchase to a neighbour or to you at your office; it depends on your preference.

You could also be comfortable in such a case to have your order left at your front door, however note that, whilst this option is available to facilitate and accommodate you with delivery, we take no responsibility for missing goods.

Although Few and Far does its utmost to provide you with a fast delivery service, please be aware that your location and order size will also impact on the speed of delivery. And whilst the company strives to provide you with the best customer service by providing the best delivery update, we are not responsible for any delivery delays caused by a third party courier company.

Damaged Goods

It is the buyers' responsibility to inspect the goods within 48 hours of delivery. Damages must be reported upon receipt of goods and customers must adhere to the claims process, including proof of damages and arrangement of goods to be returned for inspection. Any damages/faulty claims or refunds after 48 hours of delivery will be treated as a warranty claim. Buyer must bear all delivery costs incurred in the claim process.

24 hours notification for fragile items

We require damage notification within 24 hours of receipt of goods for fragile items. This includes all homewares, accessories, glass top furniture pieces, prints etc. For more information on what products are covered under this policy please contact our showroom staff.